Last Updated: May 6, 2026

Welcome to Clocks Atelier. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, place an order, contact us, subscribe to our marketing, or interact with our services.

Clocks Atelier is an online store specializing in premium wall clocks, desk clocks, large clocks, and Swiss-design-inspired timepieces crafted with luxury style, quality materials, and refined details.

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect personal information that you provide directly to us when you browse our website, create an account, place an order, contact customer service, subscribe to our newsletter, or interact with our store.

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Payment confirmation details
  • Customer service messages
  • Product preferences
  • Website activity and browsing behavior
  • IP address, device type, browser type, and location data based on your device or browser settings

We only collect information that is necessary to provide our services, process orders, improve your shopping experience, and communicate with you.

 

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing

To process, confirm, fulfill, and deliver your orders, including payment confirmation, shipping updates, order tracking, and customer support.

Customer Service

To respond to your questions, requests, complaints, returns, warranty claims, or product-related inquiries.

Website Improvement

To improve our website, product pages, user experience, store design, checkout process, and overall service quality.

Marketing and Promotions

To send newsletters, special offers, product updates, promotions, and marketing messages, only where permitted by law or where you have given consent.

You may unsubscribe from marketing emails at any time.

Fraud Prevention and Security

To protect our website, customers, payment systems, and business from fraud, unauthorized transactions, security threats, and misuse.

Legal and Compliance Purposes

To comply with applicable laws, tax rules, accounting obligations, shipping regulations, consumer protection requirements, and lawful requests from authorities.

Privacy laws such as the GDPR and UK GDPR require businesses to provide clear information about how personal data is collected, used, retained, and shared.

 

3. Payment Information

Clocks Atelier does not directly store full credit card numbers or sensitive payment details.

Payments are processed securely through trusted third-party payment providers, such as Stripe, PayPal, credit card processors, or other available checkout solutions. These providers handle payment information according to their own security standards and privacy policies.

We may receive limited payment-related information, such as:

  • Payment status
  • Transaction ID
  • Billing details
  • Payment method confirmation
  • Fraud prevention signals

This information is used only to confirm, process, refund, or manage your order.

 

4. Shipping and Delivery Information

To deliver your order, we may share your shipping details with logistics partners, warehouses, fulfillment providers, postal services, and courier companies.

This may include your:

  • Name
  • Delivery address
  • Phone number
  • Email address
  • Order number
  • Tracking information

This information is shared only as needed to complete delivery, provide tracking updates, resolve shipping issues, or manage delivery claims.

 

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used for:

  • Remembering your cart
  • Keeping you logged in
  • Improving website performance
  • Measuring traffic and page views
  • Understanding product interest
  • Showing relevant advertisements
  • Retargeting visitors through advertising platforms

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features, including cart and checkout functionality.

 

6. Analytics and Advertising

We may use analytics and advertising tools such as Google Analytics, Google Ads, Meta/Facebook Ads, TikTok Ads, Pinterest, or similar platforms.

These tools may collect information about your interaction with our website, including pages visited, products viewed, clicks, device information, and referral sources.

This helps us:

  • Improve our website
  • Measure advertising performance
  • Understand customer interests
  • Show more relevant ads
  • Build better product collections and promotions

Advertising platforms may use cookies or similar technologies according to their own privacy policies.

 

7. Email Marketing

If you subscribe to our newsletter, create an account, or purchase from us, we may send you emails about:

  • New collections
  • Special offers
  • Product launches
  • Order updates
  • Store announcements
  • Exclusive promotions

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell your email address to third parties.

 

8. Sharing Your Information

We do not sell your personal information in the traditional sense.

However, we may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping companies
  • Fulfillment warehouses
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers
  • Advertising platforms
  • Customer support tools
  • Fraud prevention services
  • Legal, accounting, or tax advisors

These providers are only allowed to use your information as needed to provide services to Clocks Atelier.

 

9. International Data Transfers

As an online store serving customers worldwide, your information may be processed or stored in countries outside your country of residence.

For example, your data may be processed by payment providers, website platforms, hosting providers, shipping partners, or marketing tools located in different countries.

Where required by law, appropriate safeguards may be used to protect your information during international transfers. The European Commission notes that international transfers may rely on safeguards such as adequacy decisions or standard contractual clauses.

 

10. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

  • Order fulfillment
  • Customer service
  • Warranty support
  • Returns and claims
  • Fraud prevention
  • Legal obligations
  • Tax and accounting records
  • Dispute resolution

When personal information is no longer needed, we will delete it, anonymize it, or securely store it according to applicable legal requirements.

 

11. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

  • Secure checkout systems
  • SSL encryption
  • Limited access to customer data
  • Trusted payment processors
  • Fraud prevention tools
  • Secure website hosting
  • Internal data protection practices

However, no online system is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

 

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data
  • Opt out of certain advertising or data sharing practices

For California residents, the CCPA provides rights such as the right to know, delete, opt out of sale or sharing of personal information, and not be discriminated against for exercising privacy rights.

To exercise your privacy rights, please contact us using the details below.

 

13. GDPR and UK GDPR Notice

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy protections, we process your personal data based on one or more legal bases, including:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Protection against fraud or misuse

Examples include processing your information to complete an order, deliver products, respond to customer service requests, comply with tax obligations, improve our website, and protect our business.

You may have the right to contact your local data protection authority if you believe your rights have not been respected.

 

14. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include:

  • The right to know what personal information we collect
  • The right to know how we use and share personal information
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to opt out of sale or sharing of personal information, where applicable
  • The right to limit use of sensitive personal information, where applicable
  • The right not to be discriminated against for exercising privacy rights

Clocks Atelier does not knowingly sell personal information in the traditional meaning of selling customer lists or direct personal data for money.

Some advertising or analytics activities may be considered “sharing” under certain privacy laws. You may manage cookies through your browser settings or contact us for assistance.

 

15. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

 

16. User Accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You may update your account information at any time through your account settings or by contacting us.

We may use your account information to provide order history, faster checkout, customer support, and personalized shopping features.

 

17. Product Reviews and User Content

If you submit a product review, testimonial, photo, comment, or other content to Clocks Atelier, we may display it on our website, marketing materials, or social media channels.

We may show your first name, review content, product purchased, and rating. We will not publicly display sensitive information such as your full address, payment information, or private contact details.

 

18. Third-Party Links

Our website may contain links to third-party websites, payment providers, tracking pages, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

 

19. Order Communication

By placing an order with Clocks Atelier, you agree that we may contact you regarding your order.

This may include:

  • Order confirmation
  • Payment confirmation
  • Shipping updates
  • Tracking information
  • Delivery issues
  • Address confirmation
  • Customer service follow-up
  • Warranty or return support

These messages are considered transactional and are not marketing emails.

 

20. Warranty, Returns, and Claims

If you contact us regarding a warranty claim, damaged item, delivery issue, return request, or product problem, we may request additional information such as photos, videos, order details, delivery confirmation, or packaging images.

This information is used only to review your case, communicate with shipping partners, process replacements, manage claims, or provide customer service.

 

21. Data Accuracy

It is your responsibility to provide accurate and complete information when placing an order.

Clocks Atelier is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated customer information.

If you need to update your details after placing an order, please contact us as soon as possible.

 

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, payment providers, shipping partners, or data practices.

The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

 

23. Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Clocks Atelier
Email: info@clocksatelier.com
Website: www.clocksatelier.com

Please include your name, order number if relevant, and a clear description of your request so we can assist you efficiently.