Clocks Atelier Warranty

2-Year Movement Warranty

Every Clocks Atelier clock includes a 2-year warranty on the movement, protecting you against eligible manufacturing defects and supporting reliable timekeeping for your luxury wall clock, desk clock, large clock or custom clock.

Start a Warranty Request Shop Luxury Clocks
2-Year Movement Warranty
Manufacturing Defects Protection
Luxury Wall Clock Warranty
Professional Support
For Wall, Desk, Large & Custom Clocks
2-Year Movement Warranty
Manufacturing Defects Protection
Luxury Wall Clock Warranty
Professional Support
For Wall, Desk, Large & Custom Clocks
Our Quality Promise

Designed to elevate your space. Protected for peace of mind.

Clocks Atelier creates watch-inspired luxury clocks for refined interiors, collectors, offices, lounges, hotels, showrooms and modern homes. This warranty page explains exactly what is covered, what is excluded, and how to request assistance.

01

2-Year Warranty

All Clocks Atelier clocks include a 2-year warranty on the internal clock movement.

02

Movement Protection

The warranty protects against eligible manufacturing defects related to timekeeping performance.

03

Clear Coverage

We clearly explain what is covered, what is not covered, and how the review process works.

04

Premium Support

Our team reviews each warranty request and assists with the most suitable solution.

Warranty Coverage

What does the Clocks Atelier warranty cover?

Use the interactive tabs below to understand the 2-year movement warranty, manufacturing defects protection, exclusions, and recommended care for your clock.

Covered: Movement-related manufacturing defects

The Clocks Atelier 2-year warranty covers eligible manufacturing defects related to the internal clock movement under normal indoor use.

  • Eligible defects related to the internal clock movement.
  • Movement-related issues that affect normal timekeeping.
  • Manufacturing defects identified after review by our support team.
  • Approved solutions may include guidance, replacement parts, or a replacement movement.

Not covered: damage, misuse, batteries or cosmetic wear

The warranty is specifically for the clock movement. It does not cover damage caused by external factors, incorrect handling, or normal wear.

  • Batteries, battery leakage, or damage caused by incorrect batteries.
  • Broken glass, scratches, dents, impact, drops, or accidental damage.
  • Water exposure, humidity, outdoor use, or improper storage.
  • Incorrect installation, misuse, unauthorized repair, or cosmetic wear.

Care tips for your luxury clock

Proper use helps preserve the movement and appearance of your Clocks Atelier timepiece.

  • Use a high-quality battery and replace it when timekeeping becomes weak.
  • Install the clock securely on a stable indoor wall or surface.
  • Keep the clock away from water, high humidity, direct heat, and outdoor conditions.
  • If the hands stop, check that the hands are aligned and not touching each other.
Support Process

How to request warranty assistance

If you believe your clock has a movement-related issue, follow these steps so our team can review the case quickly and professionally.

01

Contact Support

Visit our Contact Us page and send your order number, product name and purchase email.

02

Describe the Issue

Explain what happened, when the issue started, and whether you already replaced the battery.

03

Send Photos or Video

We may request a short video showing the clock, battery area, hands and movement-related issue.

04

Receive a Solution

If approved, we will provide the most suitable solution, such as repair guidance, replacement parts, or a replacement movement.

SEO-Friendly Warranty Information

Warranty for luxury wall clocks, desk clocks, large clocks and custom clocks

Clocks Atelier provides a clear 2-year movement warranty for customers looking for premium clock quality, reliable timekeeping, manufacturing defects protection and professional after-purchase support.

Luxury wall clock warranty

When choosing a luxury wall clock, customers want both design and reliability. Clocks Atelier clocks are made for elegant interiors, collector rooms, offices, lounges, boutique spaces and modern homes.

Our 2-year movement warranty gives confidence that your watch-inspired wall clock is protected against eligible manufacturing defects related to the clock movement.

Luxury Wall Clocks Large Wall Clocks Desk Clocks Custom Clocks

Manufacturing defects protection

The warranty is focused on the internal clock movement. If the movement has an eligible manufacturing defect under normal indoor use, our team will review the claim and provide an appropriate solution.

This clear policy protects customers while keeping the warranty professional, fair and easy to understand.

Shipping & Returns About Clocks Atelier Atelier Gallery Blog
Explore Collections

Discover Clocks Atelier timepieces

Continue exploring our most important collections and find the right clock for your space.

Collection Luxury Wall Clocks Watch-inspired wall clocks for refined interiors, collectors and elegant rooms.
View Collection →
Collection Large Wall Clocks Statement-size decorative clocks for lounges, offices, showrooms and premium spaces.
View Collection →
Collection Desk Clocks Designer desk clocks for workspaces, shelves, executive offices and collector rooms.
View Collection →
Personalized Custom Clocks Create a custom clock with a more personal, unique and memorable design direction.
Start Custom Order →
Warranty FAQ

Frequently asked questions

Clear answers about the Clocks Atelier 2-year movement warranty, manufacturing defects protection, exclusions and warranty request process.

All Clocks Atelier clocks include a 2-year warranty on the internal clock movement. The warranty begins from the original date of purchase.
The warranty covers eligible manufacturing defects related to the internal clock movement, including movement-related issues that affect normal timekeeping under regular indoor use.
The warranty is specifically for the clock movement. It does not cover batteries, cosmetic wear, accidental damage, broken glass, scratches, dents, water exposure, misuse or incorrect installation.
No. Batteries are consumable items and are not covered by the warranty. Use a suitable high-quality battery and replace it when needed.
Replace the battery with a new high-quality battery and check that the clock hands are aligned and not touching each other. If the issue continues, contact us with your order number, photos and a short video.
Approved claims may receive troubleshooting guidance, replacement parts, a replacement movement, or another appropriate solution depending on the issue and product.
Need Assistance?

Start your warranty request

Contact Clocks Atelier with your order details, product name, photos or video, and our team will review your movement-related warranty request professionally.

Contact Support Continue Shopping
All Clocks Atelier clocks include a 2-year movement warranty. Get Support