Terms & Conditions

2. Orders, pricing and payments

When you place an order through Clocks Atelier, you make an offer to purchase the selected product under these terms. However, an order becomes accepted only after we confirm and process it.

Order acceptance

• We may accept, reject, verify or cancel any order at our discretion.
• We may request additional information if an order appears incomplete, suspicious, high risk or potentially fraudulent.
• If payment fails, payment is reversed, or verification is not completed, we may cancel the order.
• Product availability may change, and we may cancel or refund an order if the product becomes unavailable.

Prices and product availability

We try to display accurate prices, product details and availability. Nevertheless, errors can occur. Therefore, we reserve the right to correct pricing, stock, description or technical errors before accepting or fulfilling an order.

Payments and chargebacks

• You agree to use a valid payment method that you are authorized to use.
• You agree not to make false payment claims, unauthorized chargebacks or fraudulent disputes.
• If a payment dispute occurs, we may provide order records, tracking details, delivery confirmation and customer communication to the payment processor.
• We may block future orders when we identify fraud, abuse, repeated disputes or payment risk.

Cancellations

Customers should contact us as soon as possible if they want to cancel an order. However, once an order has been processed, packed, personalized, dispatched or handed to the carrier, cancellation may no longer be possible.

3. Product descriptions, images and customer expectations

Clocks Atelier sells luxury decorative clocks, wall clocks, desk clocks, large clocks and custom clocks. Product images, colors, dimensions and finishes may appear slightly different depending on screen settings, lighting, photography and production variation.

Watch-inspired decorative products

Our products are decorative clock designs inspired by classic watch aesthetics. Unless clearly stated otherwise, Clocks Atelier products are not official watches, not replacement watch parts, and not affiliated with, endorsed by, or manufactured by any third-party luxury watch brand.

Product care and installation

• Our clocks are intended for indoor use unless the product page clearly states otherwise.
• Customers must install and handle clocks carefully, using appropriate wall support and correct batteries.
• Damage caused by drops, impact, incorrect installation, water, humidity, misuse or unauthorized repair is not our responsibility.
• Before reporting a movement issue, customers should check the battery and make sure the hands are not touching each other.

Custom products

Custom or personalized orders may have additional production time and may not be eligible for cancellation, return or refund after production begins, unless we approve a damage or defect claim.

4. Shipping, delivery and returns

Clocks Atelier shipping and returns terms apply to all orders. We offer free worldwide standard shipping, and we usually process orders within 1–4 days. After dispatch, delivery takes approximately 14 days, although carrier, customs, holidays, weather and local conditions may affect delivery timing.

Delivery responsibility

• Customers must provide a complete and correct shipping address at checkout.
• If the customer provides an incorrect or incomplete address, we may not provide a refund or replacement.
• Once tracking shows delivery, we may require carrier confirmation before offering any resolution.
• Customers must monitor tracking and collect packages when local carriers require action.

Customs, duties and import costs

Free shipping covers the standard delivery service. However, the customer remains responsible for customs duties, import taxes, brokerage charges, local fees or handling costs unless checkout clearly states otherwise.

Returns and damage claims

• Returns are not accepted by default and require written approval from our support team.
• Damage, defect, missing part or return requests must be submitted within 7 days after delivery.
• Customers must keep the original packaging until the issue is reviewed.
• Unauthorized returns may be refused and may not qualify for a refund or replacement.
• If we approve a damaged or defective item claim, we may provide a replacement or full refund.

Please review the full Shipping & Returns page before placing your order.

5. Warranty terms

Clocks Atelier provides a 2-year movement warranty on eligible clocks. The warranty covers movement-related manufacturing defects under normal indoor use.

What the warranty covers

• Eligible manufacturing defects related to the internal clock movement.
• Movement-related timekeeping issues under normal indoor use.
• Approved solutions may include troubleshooting, replacement parts, a replacement movement, or another suitable solution.

What the warranty does not cover

• Batteries, battery leakage or damage caused by incorrect batteries.
• Cosmetic wear, scratches, dents, broken glass, impact, drops or accidental damage.
• Water exposure, humidity, outdoor use, improper storage or incorrect installation.
• Misuse, unauthorized repair, modification, negligence or damage after delivery.

For full details, please read our Warranty page.

6. Legal protection, liability and intellectual property

These Clocks Atelier terms and conditions help protect our business, our customers and our website. Therefore, we set clear limits on liability, content use, disputes and policy updates.

Limitation of liability

To the maximum extent permitted by law, Clocks Atelier is not liable for indirect, incidental, special, consequential or business losses, including loss of profits, loss of opportunity, delivery delays, customs delays, carrier mistakes, installation errors or damage caused by misuse.

Maximum liability

Where liability cannot be excluded, our maximum responsibility is limited to the amount paid for the specific product involved in the claim, unless applicable law requires otherwise.

Website content and intellectual property

• All website content, design, text, photos, graphics, product layouts and branding belong to Clocks Atelier or its licensors.
• You may not copy, reproduce, sell, scrape, distribute or use our website content without written permission.
• Third-party brand names, if mentioned, belong to their respective owners and are used only for descriptive or compatibility context where applicable.
• Nothing on the website gives you ownership rights in our content, designs, branding or intellectual property.

Governing law and disputes

These terms are governed by the laws of Hong Kong, unless mandatory consumer law in your location requires otherwise. Before starting any formal dispute, you agree to contact us first so we can try to resolve the issue fairly.

Changes to these terms

We may update these terms from time to time. The version published on this page applies from the date shown below. Continued use of the website after updates means you accept the revised terms.